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Specialist suport tehnic în domeniul telecomunicaţii / Специалист технической поддержки в области телекоммуникаций
Perselect Company, Кишинёв
O companie specializată în oferirea de servicii de Hosting, Internet și telecomunicații, este în căutarea unui angajat pentru suplinirea funcţiei Specialist suport tehnic.Responsabilități principale:Instalare computere și servere în funcție de necesitățile clientului.Configurare echipament de rețea pentru optimizarea performanței și securității.Răspunde la solicitările clienților, pentru a oferi suport tehnic.Deplasări la sediul clientului pentru a diagnostica și rezolva probleme legate de echipamente IT.Calificări necesare:Experiență practică cu sistemele de operare Windows Server.Abilitatea de a învăța rapid și de a se adapta la tehnologii noi și situații variate.Cunoașterea limbilor română și rusă.Permis de conducere categoria B.Studii superioare, finisate în domeniul IT prezintă un avantaj.Compania oferă:Salariul 15000 lei net.Angajare oficială cu întregul pachet social.Graficul de muncă este de Luni până Vineri orele 9:00-18:00.Lucru într-o echipă tânără şi prietenoasă, condiţii favorabile de muncă, oficiul situat în Chişinău sectorul Ciocana.Expediază CV-ul la adresa electronică: [email protected] sau contactează-ne la numărul: 060399901 (Viber, WhatsApp, Telegram) ---------------------Компания специализирующаяся на предоставлении услуг Хостинга, Интернета и телекоммуникаций, ищет сотрудника на должность Специалист технической поддержки .Основные обязанности:Установка компьютеров и серверов согласно потребностям клиента.Настройка сетевого оборудования для оптимизации производительности и безопасности.Отвечать на запросы клиентов, чтобы предоставить техническую поддержку.Выезды на территорию клиента для диагностики и решения проблем, связанных с ИТ-оборудованием.Требуемая квалификация:Практический опыт работы с операционными системами Windows Server.Способность быстро учиться и адаптироваться к новым технологиям и различным ситуациям.Знание румынского и русского языка.Водительское удостоверение категории В.Высшее образование, оконченное в области ИТ будет преимуществом.Компания предоставляет:Зарплатa 15000 лей нетто.Официальное трудоустройство с полным соц. пакетом.График работы с Понедельника по Пятницу с 9:00-18:00.Работа в молодом и дружелюбном коллективе, удобные условия работы, офис расположенный в Кишинёве, сектор Чеканы.Высылай своё РЕЗЮМЕ на электронный адрес: [email protected] или звони по номеру: 060399901 (Viber, WhatsApp, Telegram)
Presale Technical Support Engineer
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OpenLM is looking for an IT expert / Technical support engineer for the Chisinau branch.Requirements:Good communication skills, both verbal and writtenGood Understanding of the Directory and the Domain Management. Good understanding of the Linux operating system. Good troubleshooting and resolution skillsResponsibilities:Supporting Openlm office domain needs / help desk Technical Support Engineer is working with the customer's business, troubleshooting networking and interconnectivity problemsParticipate with account managers in webinars and demos for customer (in English) Participate in customer PoC (proof of concept)We care about our values and we focus on our vision, making sure that each employee is happy and fulfilled while working together as a team.Our offer:Caring Environment  Flexible Schedule28 paid vacation days.Private Medical InsuranceLocal and Global Team BuildingsModern office with a great location in the City Center.Very Good SalaryNote: We only read CV's that are Written in English.
Safety & Security Officer - (National Hire)
, Chișinău
Apply here:https://recruiting2.ultipro.com/MERMERCY/JobBoard/bcf-e5ee-a58c-6ac0a3b94/Opportunity/OpportunityDetail?opportunityId=f8ce3-1ec4d-ad1a-5d26cc1fe56dLocation: MoldovaPosition: Status Full TimeAPPLICATION REQUIREMENT:Mercy Corps is highly committed to data privacy. While applying, the candidate is requested to submit a CONSENT on processing information and personal data for this recruitment and for future relevant vacancies recruitment.About Mercy CorpsMercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.Program / Department SummaryThe conflict in Ukraine has resulted in over a mass displacement across Ukraine. The circumstances and populations are constantly evolving with the conflict. Mercy Corps has reopened its registration and presence in Ukraine as well as offices/activities to support people in neighboring Poland, Moldova and Romania. This includes partnerships, cash, information as protection and other, emergency response activities in a very fluid environment.General Position SummaryThe Security Officer is an important role to our risk management systems, business continuity and duty-of-care towards staff. The Security Officer will be the first face of security management seen by incoming staff and new team members and therefore, responsible for conveying absolute clarity on expectations, rules and our risk profile with quality briefing and context updates. S/he will follow the context and interact routinely with the Crisis Analytics team to enrich the standard briefings with relevant context updates. S/he will contribute to security management planning including the drafting, implementation and feedback on SOPs which are appropriate to the context.Essential Job ResponsibilitiesDuty of Care & Standards:Security Officer for Poland and Moldova will have countrywide security responsibilities and a technical reporting line to the Ukraine Response Security Manager.The Security Officer for Moldova will assist with the implementation of the office hibernation and winterization strategy.The Safety and Security Officer (SSO) for Moldova and Poland will be responsible for designing country specific safety and security policies for Moldova and Poland. This will include responding to threats of urban criminality, petty corruption, and contingency planning for exposure to conflict-related risks. Staff would also assist in contingency scenario planning for evacuation scenarios from Ukraine and provide assistance to Mercy Corps staff who have been or may be evacuated from Ukraine.Assist the Security Manager in devising a monthly series of topical trainings for staff in Moldova and Poland. These trainings are intended to serve as a capacity building exercise for SSOs and should be focused on training SSOs to operationalize key SOPs.Is a central focal point for assisting the Response Security Manager in implementing the core of the Security Management Plan and the Global Minimum Standards on Safety & Security for the office. This requires outreach and proactive engagement with incoming and existing staff.Ensure that all necessary measures are taken to provide MC employees with a safe working environment as detailed in existing guidelines, including responsibility of fire regulation procedures.Is responsible for staff tracking of team members during travel within and outside the city according to the SOPs. S/he will coordinate with the SSOs in other offices to ensure coordination for intercity movements & the entirety of journey management.Will conduct site-assessments on each premises and support all the occupants on the specific SOPs for each location. S/he will coordinate with the Operations Team on training drivers and any security / administration staff on contingency planning and safety SOPs specific to their team.S/he will support the Head of Office in facilitating Security Management Team (SMT) meetings and ensure relevant information is disseminated to all senior staff, as required.Coordinate with Operations to ensure a process of accepting of visitor and vehicles to MC premises. Receiving of mail, etc.Will participate in daily go / no-go decisions for movements and activities.Training & Orientations:Provide a security briefing and orientation to all guest, new hires, and visitors within the first 24 hours of being onsite in Kyiv or other locations.S/he will conduct basic trainings on Mercy Corps including the facilitation of the Security Essentials.S/he Will liaise with organizations (such as Mine Action or Halo Trust) on supplementary trainings appropriate for the context,Information ManagementWill provide regular verbal briefings in all staff meetings which are concise and include topline points relevant to the context and security management goals.Will disseminate security information to all staff in the Mercy Corps offices regularly (at least weekly) under the guidance of the country Security Manager and will be done within the larger country context.S/he will brief guards and drivers daily, on any immediate security threats and provide training/translation.Ensure every incident is reported and documented to standard. Maintain a filing system of incidents, the incident log, trainings, templates and other documents at standard.Represent Mercy Corps, as advised by supervisor, to local governments and authorities and at routine security meetings/briefings.In coordination with the Security Manager, will maintain the security bulletin board in the office and share information with heads of office.RepresentationWill act as Mercy Corps security focal point and represent Mercy Corps at external security meetings.Participate in the external working groups, cluster system and other operational coordinating bodies as needed.Organizational Learning: As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.Accountabilities: Mercy Corps team members are expected to support all efforts towards accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.Supervisory Responsibility: NoneReports Directly To: The country Security ManagerWorks Directly With: Operations team, the Senior Management Team – Program Departments, Finance actors in Ukraine, IT/Information Security CoordinatorAccountability: Accountable to Mercy Corps Procurement Policy and Procedures. Maintains accurate electronic and hardcopy files of procurement file and other relevant files.Minimum Qualification & Transferable SkillsMust have a professional and approachable demeanor.Must have the ability to troubleshoot bureaucratic hurdles and problem solve so as to facilitate Mercy Corps program activities throughout the country.Must be diplomatic and follow Mercy Corps protocols on representation and reporting.Fluency in Polish / Moldovan and English is required. Fluency in Ukrainian or Russian is recommended.Must be able to work independently and show initiative.Good organizational skills are necessaryAbility to work effectively with an ethnically diverse team in a sensitive environment.Success FactorsThe successful Security Officer will be a calm and approachable person that earns the trust of the entire team with professionalism, confidentiality and no judgement. S/he must understand programming modalities and priorities. S/he will be a team player that works closely with the Operations team and Crisis Analytics amongst other departments. She or he will be able to manage a very tight top-down go/no-go process on a daily basis and implement this without fail. While military experience is useful in some aspects, this role also values curiosity and interest in understanding the program objectives.Living Conditions / Environmental ConditionsThe position is based in Krakow, Poland. The location is completely secure. Staff will have access to all basic amenities. Given the emergency context, this position requires exceptional work schedules, including evenings and weekends.Ongoing LearningIn support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and developmentDiversity, Equity & InclusionAchieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.Equal Employment OpportunityMercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.Safeguarding & EthicsMercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.
Telecom Support Engineer
, Chișinău
About companyEnabld is an international company with over 7 years of experience in software development, customization, infrastructure management, and systems integration for businesses in the telecom industry. As a global tech-enabler, we are helping service providers solve technology challenges via functional solutions rather than having to build everything in-house. We have extensive expertise in the Telecom industry, with founders and seasoned experts coming from leading international telecom operators. Our main offices are in Brussels, Los Angeles, Chisinau. Our company provides services in 15 countries around the world (Bangladesh, USA, Colombia, Cyprus, Hong Kong, Malta, Estonia, Belgium, UK, France, Netherlands, Ghana, Cameroon, Seychelles, Singapore).  Our mission is to ensure powering of future business communications today by using the most advanced technologies.   About Your Role:For our Moldavian office, we are looking for a Telecom Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.Telecom Support Engineer responsibilities include resolving network issues, configuring operating systems, and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients and will provide clear verbal or written instructions and technical manuals.About Your Experience and Skills:1 Year of experience as a Telecom Engineer, VoIP Engineer Supporting call and screen recording systems experience, requiredSMSG and VoIP platform AdministrationQuality monitoring including call and screen recordingVirtual Machines (VM) AdministrationTelephony technologies including SMPP, SS7, SIP, PRI, HTTP, and/or DIAMETERNetwork topology and LAN/WAN designMust possess excellent written and verbal communication skillsGood understanding of computer systems, mobile devices, and other tech productsAbility to diagnose and troubleshoot basic technical issuesExcellent problem-solving and communication skillAbility to provide step-by-step technical help, both written and verbal.What You Will do:Provide support to internal and external clients by handling trouble ticket requests for support including moves, adds, changes, repairs, and inquiriesTroubleshooting by analyzing SIP and SS7 Signaling Messages.Receiving, resolving, and answering trouble tickets initiated by interconnect partnersPerform alarm diagnosis and troubleshooting, investigate the cause of malfunction and take the necessary actions to fix it within minimum timeConfiguration of Omnichannel Communication Platform, teams, services, and skillsManagement system and client reportingLifecycle management and upgrade supportConfiguration of SMS, chat, email, and voice interaction processing scenarios.Internal/External UATPerform system optimization and update the SMS and voice response systemInstall and test telecommunication componentsUpdate system documentation and troubleshooting materials outlining system processes and configuration standardsAct as a customer liaison for Communication Platform leadership discussing improvements, efficiencies, and business enablement strategies leveraging the Communication Platform suite of productsAssist in the creation of long-term and short-term plans adding capabilities, enhancing systems, and providing improved telecommunications for all sitesParticipate in project teams centered around telephony improvements and outage remediation effortsPerform other job-related duties as assignedWhat We Offer:Competitive salary with periodical reviewOpportunity to work for a global-growing telco solutions providerSmart, cool, and dedicated teamAn agile, supportive, and non-bureaucratic organizational cultureFlexible working hours (you can choose the time you want to start and end the working day: 8::00, 9::00 or 10::00)Working from home, office or hybridProfessional trainings and certifications in line with the company’s policyReferral bonusFitness/sport bonusPrivate medical insuranceMeal ticketsAnniversary’s and corporate holiday’s giftsAdditional vacation daysGame room, barbeque zone, team events and company partiesMoldova's office is in the most eco-friendly place in ChisinauJoin us now! Send your CV to  
Support Engineer with English & Romanian
, Chișinău
RoleDo you speak English & Romanian? In Stefanini, if you speak English & Romanian at least medium level, we offer you technical training, so that you can become an IT Support Engineer in our team.Previous experience or technical studies are not required - you only need to have very good communication skills, English knowledge and eagerness to learn about IT.This role is great starting point for an IT career, especially if you do not have previous experience in IT.Imagine a day at Stefanini - Take a look!Provide support to clients (via email and phone) regarding technical issues: password reset, Internet connectivity issues, emailing options etc.;Log remotely to the client’s computer and help them solve software issues;Document issues that you deal with on a daily basis into the ticketing system;Escalate problems to the next level of support when necessary;Help the client with all the necessary information.Your path to success requires:English & Romanian – intermediate to advanced level;Motivation for learning new information;Previous successful customer service experience is considered an advantage;Strong written and oral communication skills;You can work from your home, with flexible schedule - 8 hours in rotational shifts (24/7)Extra benefits we offer:Working in a multinational company, with over employees around the globe;Competitive salary package;Meal tickets;Special referral bonuses for recommending your friends;Private Health Insurance;Modern workplace located in the center of Chisinau;Professional soft skills and technical trainings for current and emerging products and technologies;Continuous career growth and development opportunities.Our recruitment process in % online - we are looking forward to meet you!
Technical Support Engineer
, Chișinău
Gilat Satellite Networks Technical Support Team is Providing Support and Solutions for Gilat products and services. Technical Support Engineer is responsible for the maintenance, monitoring, configuration, restoration, and analysis of Gilat customer’s network services and infrastructure.ResponsibilitiesPart-time schedule 6-8 hours/day (perfect for students)Provide Level 2 and 3 Technical Support.Detect and triage emerging anomalies and issues on satellite platforms, networking equipment (Cisco, Juniper) and various kinds of servers and operating systems.Provide customer support to Internet Service Providers and Enterprise CustomersInteract with highly qualified Customer Engineering and Support Teams as a vendor Representative, tickets are being handled over Ticketing Systems and not by phone.Ability to gather, organize and analyze large amounts of data, detect relationships and make decisions.Basic QualificationsFluency in English, excellent written and verbal communication (min B2)1+ year of professional experience in a network, IT, or security setting including but not limited to a Network Operation Center (NOC), Security Operation Center (SOC), etc. Preferred Skills and ExperienceAbility to work effectively in a dynamic environment that includes working with changing needs and requirementsExperience in mission-critical operations where outstanding attention to detail is required to ensure successCertifications, Courses (or knowledge) including Cisco, Juniper, CompTIA, LPIC or other industry certificationsNice to have: Experience with troubleshooting complex systems with data analysis.Nice to have: Basic software experience in Python, SQL, Bash, or similar languages.Familiarity with service provider and home networks technologies including but not limited to:                    o  Connectivity (Ethernet, WiFi, IPv4, IPv6)                    o  Switching and Routing                    o  Internet services (DNS, DHCP, NTP, NAT)                    o  Linux Operating SystemsIf you are willing to work in a good International Company and you correspond with the profile, please send a CV to: .Note: Only CVs written in English shall be taken into consideration!
Support Engineer with English & Turkish
, Chișinău
Do you speak English & Turkish? In Stefanini, if you speak English & Turkish at least medium level, we offer you technical training, so that you can become an IT Support Engineer in our team.Previous experience or technical studies are not required - you only need to have very good communication skills, English knowledge and eagerness to learn about IT.This role is great starting point for an IT career, especially if you do not have previous experience in IT.Imagine a day at Stefanini - Take a look!Provide support to clients (via email and phone) regarding technical issues: password reset, Internet connectivity issues, emailing options etc.;Log remotely to the client’s computer and help them solve software issues;Document issues that you deal with on a daily basis into the ticketing system;Escalate problems to the next level of support when necessary;Help the client with all the necessary information.Your path to success requires:English & Turkish – intermediate (B2) to advanced level;Motivation for learning new information;Previous successful customer service experience is considered an advantage;Strong written and oral communication skills;You can work from your home, with flexible schedule - 8 hours in rotational shifts (24/7).Extra benefits we offer:Working in a multinational company, with over employees around the globe;Competitive salary package;Meal tickets;Special referral bonuses for recommending your friends;Private Health Insurance;Modern workplace located in the center of Chisinau;Professional soft skills and technical trainings for current and emerging products and technologies;Continuous career growth and development opportunities.Our recruitment process in % online - we are looking forward to meet you!
Support Engineer with English & Kazakh
, Chișinău
RoleDo you speak English & Kazakh? In Stefanini, if you speak English & Romanian at least medium level, we offer you technical training, so that you can become an IT Support Engineer in our team.Previous experience or technical studies are not required - you only need to have very good communication skills, English & Kazakh knowledge and eagerness to learn about IT.This role is great starting point for an IT career, especially if you do not have previous experience in IT.Imagine a day at Stefanini - Take a look!Provide support to clients (via email and phone) regarding technical issues: password reset, Internet connectivity issues, emailing options etc.;Log remotely to the client’s computer and help them solve software issues;Document issues that you deal with on a daily basis into the ticketing system;Escalate problems to the next level of support when necessary;Help the client with all the necessary information.Your path to success requires:English & Kazakh – intermediate to advanced level;Motivation for learning new information;Previous successful customer service experience is considered an advantage;Strong written and oral communication skills;You can work from your home, with flexible schedule - 8 hours in rotational shifts (24/7)Extra benefits we offer:Working in a multinational company, with over employees around the globe;Competitive salary package;Meal tickets;Special referral bonuses for recommending your friends;Private Health Insurance;Modern workplace located in the center of Chisinau;Professional soft skills and technical trainings for current and emerging products and technologies;Continuous career growth and development opportunities.Our recruitment process in % online - we are looking forward to meet you!
Chief Information Security & Technology Officer
, Chișinău
About MoorwandMoorwand is a London headquartered Electronic Money Institution (EMI) that is regulated by the FCA to provide e-money and payment services. Our largest office is in Chisinau, where many of our operational functions are based.We provide a range of payment products to corporate clients, providing solutions to their own payment needs or enabling them to offer products and services to their own clients. It works with a number of providers and clients to provide key services that support its business lines.The Technical Operations Team are the point of contact between the business and our infrastructure and development provider to ensure technical stability, operability and compliance with card/payment schemes and regulatory controls. They are also responsible for requirements gathering within the business, prioritisation of development activities, change management and product development. The team are responsible for incident management and escalation within the business.Job Description:Lead the business in developing our strategy to facilitate business growth;Keep up with emerging security threats and assist the Board in understanding potential security issues and proactively acting to mitigate threats;Work closely with third-party service providers to manage technical relationships, workload prioritisation, change management and continuously improve systems and controls;Enhance technology and security policies, processes and risk management frameworks for our products, architecture, support and clients;Protect corporate and customer data from internal and external threats;Assist with reporting and audit requirements for regulatory and audit purposes;Identify and deliver training needs across the business and with technical teams;Own technical elements of business continuity and operational resilience policies.LocationChisinau, Moldova;Due to the nature of the role, it is likely that occasional travel to the UK office or other business premises could be required.Key Responsibilities:Undertaking internal control reviews, ensuring policy and procedures are appropriately designed and evidencing they are adhered to and operating effectively.Assisting with the development of external testing and third-party assurance. Leading engagements, assessments and report writing. Developing risk assessments, monitoring plans, policies and procedure reviews, and escalations.Providing compliance-related guidance and advice across the business on regulatory matters, product design and controls, including setting standards for third parties and clients.Creating and maintaining documentation and templates to aid business functions.Reviewing internal policy and documentation, performing gap analysis against regulatory guidance.Providing mentoring and training to team members.Horizon scanning – reviewing regulatory and scheme updates and requirements, performing gap and impact analysis, communicating and assisting with changes.Quality assurance and support for operational teams.Essential Requirements:Strong communication skills with fluent written and spoken English;University degree in Computer Science or a similar field, or a proven work record and demonstrable training and certifications;5+ years’ experience as a senior manager in a similar role;Demonstrable experience with internationally recognised standards such as ISO , PCI DSS, NIST, with the ability to own and implement the delivery of standards across a business;Understanding of requirements from relevant regulations (PSD2, GDPR);Experience with agile, cloud computing (AWS, Google Cloud, Microsoft Azure, Atlassian Cloud, Google Workspace, Microsoft , etc.), API/Webhook, VPN, remote desktop, Active Directory, SFTP, and Enterprise Data Warehouse (EDW) is a plus;Excellent oral and written skills – comfort engaging with all stakeholders, from new members of staff, clients, the Board etc.Ideally, experience or a strong interest in fintech, payments, cryptocurrency.The Company is offering:Official contract according to Moldovan Legislation;Benefits of the IT Park according to IT park Legislation;Modern office in the center of Chisinau with all the facilities and relaxing areas;Full paid training;Paid lunch or compensation;Fruits, coffee machine and regular team buildings;Flexible working hours and other benefits;International work experience;Friendly environment;...and much more.Interested candidates are requested to send their CV at the following e-mail address: . Please include your notice period and salary expectation.PLEASE NOTE: ONLY APPLICATIONS IN ENGLISH WILL BE CONSIDERED! In the subject line, please specify the following: Chief Information Security & Technology Officer Application
IT Infra OPS Support Engineer
, Chișinău
Job Description: The primary role of the IT Infra OPS Support Engineer is providing 1st and 2nd level technical support towards professional users. You will be answering questions, analyzing problems, and come up with a solution for simple and complex incidents/problems. The IT problems are very diverse and challenging, from installing simple software to troubleshooting network or server performance.The team consists of 32 engineers which are located on 2 different locations: 16 engineers are located in Chișinău (Republic of Moldova) and 16 engineers located in Skopje (North Macedonia). Primary duties and responsibilities:Take ownership of support requests and incidentsAccurate identification of user problems via IT support tools and remote toolsAnalyze, Diagnose and Resolve Windows Server OS / Network, application-related issues of end-userCorrect identification of the cause of the problem and determination of the most suitable solutionAccurate and timely escalation of problems to specialist support teamsProvide mentoring for the junior IT Infra OPS Support EngineersContribute new procedures and policies within the IT department and maintain current procedures and policiesAssist on IT Project work as you grown your engineering experienceRequirements:University degree (in computer science) or you have a background in ITExpress yourself fluently in both spoken and written EnglishStrong communicative skillsPrevious experience in IT user-support and client service is an assetKnowledge of and experience with IT networking and/or systems technologies and architecturesMotivation, discipline, well-structured and flexibility are your key characteristicsWilling to work in shiftsWe offer:Challenging job role with a lot of variety and future in a fast growing, dynamic and international company with a friendly corporate culture.A highly competitive salary according to knowledge and experienceOpportunity to work from homeConferences, courses, coaching and trainingsWorking in a truly international environment, opportunity for international travelTeam building activities with an exceptional teamContact:If you see yourself as a person who could be a valuable member of our team, do not hesitate to apply!Email your CV in English with subject: “IT Infra OPS Support Engineer” to  Website: http://www.katoennatie.com/about-us/