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IT Helpdesk Analyst (Chisinau or Balti)
, Chișinău
Pedersen & Partners is a leading global Executive Search, Leadership Consulting and Board Services firm. We operate 54 wholly owned offices in 50 countries across Europe, the Middle East, Africa, Asia & the Americas. Our values Trust, Relationship and Professionalism apply to our interaction with clients as well as executives. More information about Pedersen & Partners is available at www.pedersenandpartners.comPedersen & Partners opened an office in Moldova in , where, in addition to performing executive search, the firm established HelpDesk internal function in order to support company’s employees around the world with IT issues.We are now focusing our efforts on strengthening our IT team and therefore announce opening of the position of an IT Helpdesk Analyst based in Chisinau or Balti.ResponsibilitiesHelpdesk tasks - level 1;Install/configure new computers;Give initial training to new joiners according to our procedures;Maintain the existing network infrastructure in the office under senior IT supervision;Create meaningful activity reports for day to day operation;Create relevant documentation and HowTo guides.ProfileUniversity degree, preferably in IT/technical domains;Excellent communication and interpersonal skills;Fluent spoken and written English & Romanian;Pro-active, result-oriented person with a high level of reliability;Willing to go extra mile to ensure users’ satisfaction;Eager to learn;Analytical mind. Technical skills:Windows OS, macOS (proficient at advanced-user level);Microsoft Office suite advanced knowledge;HCL Notes/Domino knowledge is a plus and will be considered a valuable point for the hiring process;Basic networking and wireless knowledge;Able to troubleshoot software/hardware/networking problems;Windows Server/Linux OS knowledge is a plus (troubleshooting basic AD services, DNS, DHCP, etc); Please submit your CV in English to the following e-mail address: In the subject line, please indicate: IT Helpdesk Analyst
Compliance Data Analyst/Business Analyst, Risk & Complia...
, Chișinău
As a Compliance Data Analyst/ Business Analyst, you will drive the analysis for essential decisions and insight across the compliance organization. You will build and automate reporting for Compliance processes, improving Compliance infrastructure and platforms.You will:Lead special projects working with compliance, business, and product teams to diagnose complex problems and develop compelling, data-driven recommendations.Improve the analysis of quantitative data sets to uncover insights on topics such as new risks, compliance operating effectiveness, risk tolerance performance, product usage, key performance indicators, and key risk indicators.Lead programs to identify new risks arising from regulatory changes, new regulations, and internal policy changes.Lead Seller Compliance Analytics: Establish metrics, build dashboards, track trends, and provide insights into the performance of compliance operations and high risk areas.Develop business cases to influence the prioritization of opportunities.Partner with Seller Compliance and Product leads to analyze and synthesize the data required to assess the impact of new products and new product features on transaction monitoring and compliance resource needsAnalyze comparative data, present reports related to Anti-money Laundering (AML) risk assessments, and monitor AML related issues and escalations.Build databases, dashboards, and tools on a diverse set of topics with a focus on promoting automation and scaling, and providing easily understood reports.Work with cross-divisional partners, including technology, operations and business personnel through all aspects of strategic builds of critical compliance analytics program elements.Analyze comparative data, present reports related to AML risk assessments, and monitor AML related issues and escalationsWork with cross-divisional partners, including technology, operations and business personnel through all aspects of strategic builds of critical compliance program elements.You have:Experience in an analytics role or equivalent in compliance space B.A. or B.S. in quantitative field (i.e. Mathematics, Statistics, Economics, Computer Science, Engineering Sciences)Experience with SQL.Experience working with teams across all areas in a company; present detailed data and recommendations to senior leadership.Knowledge of AML laws and regulations, including a general and broad understanding of AML and representational risks ( Sanctions, etc).Presentation and communications experience extracting insights from technical data sets to varied audiences including communicating with senior management.You are more than welcome to send the application or CV to and one of our recruiter will contact you in the nearest time. ))
IT Business Analyst
, Chișinău
WE ARE AMDARISWe’re growing fast and are looking for Business Analyst professionals at all levels to work on an exciting international software development project. You’ll work with the latest technologies in our bright, talented team. The environment at Amdaris is synergistic and supportive, so everyone can build the career they want in an organisation going from strength to strength. A great team mentality is essential with the ability to lead by example and promote good team spirit and collaboration. We bring together the best talent and next-level ideas to create outstanding solutions. With 40% year on year growth every year under our belt over the past four years, we have big plans for the future. Our growth plan is ambitious and our projects take software to the next level, so join our team in the centre of Chisinau. ROLE INTROThe main purpose of the role is to act as a link between information technology capacity and business objectives, supporting and ensuring the successful completion of analytical, building, testing and deployment tasks of software product features. Part of your role is to analyse an organisation's efficiency by studying its needs, business model, workflows, and technological systems, making recommendations in technical development projects that will improve business efficiency. Your role will increase team efficiency, motivate the team and argue for changes that will ensure quality and time efficiency.As a Business Analyst, you will have to work effectively and individually with Technical and Non-Technical team members and customers to understand the needs of departments and the organisation as a whole, as well as the needs and requirements of clients. You will have to oversee and be ready to take accountability for the successful completion of all aspects of assigned project work, ensuring plans are made and processes are created, evaluating the impact of the changes made and identifying the processes and information technology required to introduce the recommendations to stakeholders.As Product Owner, the successful candidate will work closely with our disparate Agile Scrum teams helping them to prioritize their workload as well as report team progress to our business.The successful Business Analyst will need to have to ability to exercise independent judgment, and take the lead role on an enterprise-level project with minimal direction from a director or engagement manager. Duties will include arranging daily stand-up meetings, facilitating meetings, scheduling meetings, demo and decision-making processes in order to ensure quick inspection and proper use of adaptation process, demonstrating brainstorming/consensus-building skills.REQUIREMENTS• Proven experience in identifying requirements and testing.• Experience in analysing data to draw business-relevant conclusions, and experience in data visualisation techniques and tools.• Experience in writing SQL queries is desired but not essential.• Basic knowledge in generating process documentation.• Strong written and verbal communication skills including technical writing skills.• Ability to translate business requirements into well-described software requirements and User Stories. • Define configuration specifications and business analysis requirements.• Define reporting and alerting requirements.BENEFITS• Opportunities for certification and training• Internal referral bonus up to EUR • English courses• Gym allowance• Medical Reimbursement• Full salary covered up to 20 days of sickness• Flexible working hours• Loyalty scheme• Team building activities, special events and conferences• UK/EU Travel opportunities• Snacks and drinks in the office
Digital Marketing Analyst (Data Analyst)
, Chișinău
A UK-based digital marketing group is hiring in Moldova. After developing and releasing a number of projects in the digital marketing and online gaming space, we are looking to strengthen our marketing team.We are looking to add a digital marketing analyst to our team, someone who is energetic, multi-talented and above all, willing to achieve more.The ideal candidate:- is an advanced Microsoft Excel user (Pivot Tables, VLOOKUP etc.)- has excellent analytical skills and is good at maths- experience with quantitative analysis in any field is a plus- experience with Tableau or other similar software is a plusPerks include:- learn from the best (really!)- very competitive salary- opportunity to travel to relevant conferences- company-wide performance bonuses- work with a very experienced team towards achieving globally-recognized successThis is a great opportunity to join a funded & fast-growing startup run by experienced entrepreneurs.Email us your CV and a few words describing your current status (freelancing, full time employment etc.) the email:  Our aim is to get back to all candidates within 1 week.
IT Business Analyst
, Chișinău
This is an exciting opportunity for someone to join an innovative, fast-growing Fintech to support their growth and overall maturity as an organization. The successful candidate will have a proven background in Agile methodologies, change management, and business transformation and enjoy working in a fast-paced start-up environment.What do we offer:Competitive salaries and performance bonuses. Your happiness is our top priority;Premium courses and training so you can enhance your skills are provided;The opportunity to work on the company’s own Fintech products, delivered globally, with an international impact on people’s lives and businessesA dynamic and multinational environment with dedicated professionals who are ready to share their knowledge with you;You will find here not only a challenging and interesting workplace but also a rewarding work experience;Friendly team who is eager to meet you.Key Responsibilities:Gather, refine, and document business and technical requirements taking into account IT systems, data sources, and business processes:Align requirements with objectives to ensure the delivery of business value in support of the Product Owner;Maintain a detailed working knowledge of the technical and functional aspects of the product to support the delivery of solutions and change management;Identify and solve business and technical problems through root cause analysis;Identify opportunities for improvement through analysis and impact assessment;Support the implementation and delivery of initiatives as part of a cross-functional team;Assist with the creation of training material and supporting the user acceptance testing processes;Document current as-is processes and to-be processes.About You:3 years experience working as a BA to elicit, analyze, validate, consolidate, and prioritize business and systems requirements;Great English and Communication skills;Working knowledge of Agile principles and the role of the BA in this methodology with a solid understanding of SDLC;Skilled at writing requirements specifications in Epic and Story format for both user interface and backend / API-driven processes;Experienced in working across multiple delivery workstreams practicing distributed development in a global environment;The ability to demonstrate through examples, the effective management of stakeholder relationships at all levels internally and externally;Proven track record of successful delivery of technical projects;Experience working in finance and/or Payments is advantageous;Proven experience working with work management tools such as Jira;At least basic knowledge of Postman, Insomnia, or similar application;Basic knowledge of SQL is preferred but not essential.We’d love to get to know you! Drop us a message with "IT Business Analyst" in the subject line and send your CV or your LinkedIn Profile to , and our team will get in touch with you.Excited to hear from you!
Аналитик / Специалист по ценообразованию
, Chișinău
Один из крупнейших дистрибуторов IT продукции в Республике Молдова пригласит в молодую и амбициозную команду отдела маркетинга, на позицию «Аналитик/Специалист по ценообразованию».Ключевые обязанности:Участие в создании эффективного инструмента по сбору информации на высоко-конкурентном рынке;Прогрузка прайс-листов, отслеживание корректности установленных цен;Анализ рынка и внешних экономических факторов с целью максимально эффективной настройки системы ценообразования;Работа с массивами данных EXCEL– обработка, обобщение, аналитика;Формирование аналитических отчетов по товарным категориям для поставщиков;Работа по сертификации новой продукции;Подготовка других отчетов по запросу руководителя.Для нас важно:Понимание принципов и специфики интернет-коммерции;Экспертный уровень владения Excel;Уверенное знание 1С, SQL, Power BI инструментов - приветствуетсяОпыт работы с товарами IT приветствуется;Опыт работы с большими массивами информации;Высшее образование – техническое или экономическое;Уверенное знание английского языка;Аналитические способности и внимательность к деталям.Настойчивость, энергичность и позитивный настрой в работе.Вознаграждение и условия работы:Уровень заработной платы - выше рыночной, обсуждается индивидуально;Известные клиенты и интересные задачи;Официальное трудоустройство;Работа в одной из крупнейших компаний IT сферы РМ;Просторный и комфортный офис в центре столицы;Уютная кухня с кофе-машиной;Рабочий график 5/2, c до Полный социальный пакет, 28-дневный отпуск, согласно ТК РМ;Удобный офис в центре, оборудованный самой современной техникой;
Analytics Specialist (Contact center)
, Chișinău
Where your expertise is neededAUTODOC was founded in in Berlin and we are now a leading E-commerce for automotive spare parts in Europe with over 1 billion € in sales. We are a fast-growing, profitable technology company with a highly diverse team of over people from 50 countries where things are going fast forward! The Contact Center department consists of more than people working from Moldova, Ukraine, Germany and Portugal. We find a common language with clients from 27 countries of the world. We are looking for Analytics Specialist to analyze Contact center productivity.You willAssist the work of WFM & Analytics teams.Collect and interpret data (call volume, call patterns, staff productivity including KPI achievement, attrition rates, and resource allocation, etc.).Analyze results, consider why something happened by comparing descriptive data sets to identify dependencies, trends, and patterns.Prepare reports for executives with cause and effect on resultsAssist employees of other departments in matters related to cross-functional processes.What we’re looking for:2 years experience in a similar positionAnalytic mindUnderstanding the business structure and processes of the companyAbility to quickly process, assimilate and analyze new informationAttention to detail and responsibilityTeamwork skillsGood communication skillsKnowledge of Excel at an advanced levelEnglish +B2Plus will be - experience with Workforce ManagementPerks at work:Competitive salary based on your professional experienceStable employment in the fast-growing international companyInternational career in a multicultural environment with lots of opportunities to grow— you will attend free external and internal coursesFree company events and activitiesFree English language classesWe celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.Salary is negotiable and will be discussed based on interview!!!
IT Business Analyst
, Chișinău
Job Responsibilities:Collaborating with the clients in order to understand and translate the business needs into functional specifications, and technical documentation;Write software development specifications and ensure that are delivered within the agreed terms;Collaborate with the developers to adapt solutions during the development, provide support in defining new features and write documentation for the clients and the project team;Juggle with various projects and clients simultaneously;Quickly evaluate and troubleshoot the incidents that occurred during project development;Maintaining a close relationship with the clients and providing solutions or adjusting the terms or specifications;In charge of the quality assurance processes to ensure delivery within the technical specifications;Participating in the testing phases to validate the deliveries before production;Maintaining a strong contact with the development team to have a permanent overview of the phases of the development and writing periodical reports for the clients.Job Requirements:Entrepreneurial and curious mindset;The ability to break the milestones or projects into smaller pieces and to put them back together: playing with the details but with the overview in mind;Great communication skills;Adaptable, abstract thinker, problem solver;Experience in business analysis, previous contact with a variety of businesses, markets, clients, or in IT sales operations;Bachelor’s degree in Computer Science, Business Administration, or in a similar field of study.What we offer:Opportunity to grow your existing skills and develop new ones;Competitive salary and multi-level bonus system;Opportunity to understand and work with different business models;High-tech and fast-growing international environment;Multiple career development opportunities;Skills development and continuous learning (coaching, training, certifications, conferences);Performance management system on the cutting edge of HR trends;Flexible hours, family time, and team buildings;Downtown office with chill-out areas;Come and meet us and you will discover by yourself more benefits;)
Аналитик консолидированной информации (консультант по пл...
, Chișinău
Международная транспортная компания Hegelmann в поисках аналитика в Молдавский филиал в Кишиневе.Должностные обязанности:Проверка / контроль / аналитика данных;Внесение новых клиентов и поставщиков в базу;Проверка клиентов на платежеспособность;Регулярная отчетность перед руководителем;Контакты с коллегами из других офисов компании;Выявление потенциального / фактического мошенничества и др.Требования:Знание ПК на уровне продвинутого пользователя (MS Office, Excel, word);умение работать с цифрами;знание английского языка от А2(В1);аналитический склад ума;легкообучаемость;внимательность к деталям, усидчивость;ответственность и исполнительность;желательно наличие экономического, математического или бухгалтерского образования;умение работать в коллективе, неконфликтность, стрессоустойчивость, коммуникабельность, способность к компромиссам, умение убеждать.Условия работы:официальное трудоустройство;полный соцпакет;стабильная заработная плата с возможностью её повышения;своевременная выплата заработной платы;бонус на день рождения;возможность профессионального роста;обучение за счет компаниии;График работы: понедельник-пятница, с 9:00 до 18:00, суббота-воскресенье – выходные дни;уютный современный офис, молодой дружный коллектив, бесплатный кофе.Заинтересованным кандидатам высылать CV по адресу: .Только отобранные кандидаты будут приглашены на собеседование.
IT Business Analyst | IT Project Manager
, Chișinău
Candidatul IdealCe căutăm:Înțelegerea proceselor de business în vederea îmbunătățirii și eficientizării acestora;Automotivare, orientare către atingerea țintelor de performanță;Gândire analitică, atenție la detaliu.Reprezintă un avantaj:Experiență practică relevantă pentru domeniu (analiza de business, consultanță);Studii în economie, informatică, automatică sau similare;Experiență în dezvoltarea aplicațiilor software;Cunoștințe privind metodologii și standarde pentru dezvoltare software;Experienta de lucru cu baze de date (SQL) reprezinta un plus.Descrierea jobuluiNe bazăm pe tine în proiecte de implementare a proceselor de business într-un sistem ERP, incluzând etapele de ofertare, analiză și dezvoltare. Responsabilitățile tale principale vor include analiza cerințelor de business și clarificarea lor împreună cu beneficiarul, realizarea documentației de specificații funcționale și non-funcționale, comunicarea și clarificarea cerințelor cu echipa de dezvoltare. Va trebui să înțelegi foarte clar toate cerințele de business și să oferi soluții și recomandări de îmbunătățire.Gestionarea relației cu clientul;Analizarea cerințelor clientului;Realizarea documentației;Asistență în proiectarea soluțiilor (arhitectură și design).Ce oferim:Un mediu de lucru agil, care încurajează inițiativele proprii și inovația și un pachet salarial și de beneficii din care nu lipsesc independență și program de lucru flexibil.