Обзор статистики зарплат профессии "Customer Service в Молдавии"

The Moving Consultant has the responsibility as a sales professional to represent and produce bookings of our moving and storage services. Our Requirements:- Fluent English (oral and written);- Possess strong customer service and problem-solving skills (attentiveness, tenacity, patience, politeness, etc.)- Strong sales skills- Commitment to long-term employment- Commitment to continuous improvement, learning, and growthMain Responsibilities:- Effectively present companies' services over the phone, email and live chat- Prepare accurate moving estimates and follow pricing guidelines- Maintain direct contact with customers to answer questions and resolve issues prior to the move- Communicate all customer expectations to the Management and Operations TeamWe offer:- Probation period: 3 months (12000 lei depending on qualifications and proven skills);Targeted salary within 12 months: 16000 MDL - 39000 MDL - Competitive salary (Base + Tiered Commission) with Limitless Earnings- Company-paid taxi services;- Official employment;- Professional working environment (friendly team and comfortable office);- Career opportunities;- Evening shift: 4:00pm to 12:30am (working shift may vary); Apply via email to [email protected] with the subject "MovingConsultant" if: - you meet our requirements - you have an updated CV in English with a recent photo - you like logical, critical and creative thinking!

Get to know us:HOT SOFTWARE stands for dynamism and openness, that is why our company is dominated by an entrepreneurial spirit, a combination of passion and solidarity, a passion for success. We create a highly productive environment and are not afraid of obstacles. As is customary in a startup, we often have to step out of our role, show initiative and perseverance, the ability to adapt where necessary. Our style is to avoid bureaucracy, to simplify the process of communication between employees and management, to implement corporate rules only where it is really necessary. We value ease of communication and personal qualities. We accept only those people who not only have the necessary competence, but are also able to at least maintain the already set cultural bar.Culture:Our success is based on people and technology. Our culture is what makes Hot Software an interesting and rewarding place to work. We stand for diversity and are always looking for new ways to surprise customers. Our values:- development- ambition- teamwork- a responsibility- flexibilityJOB FUNCTIONS & RESPONSIBILITIES:Respond to customer queries in a timely and accurate way, via email or chatIdentify customer needs and help customers use specific featuresUpdate our internal databases with information about technical issues and useful discussions with customersInform customers about new features and functionalitiesFollow up with customers to ensure their technical issues are resolved.SKILLS & ABILITIES:Excellent written communication skills: grammar, sentence structure, and spellingStrong typing skillsMust have flexibility with work schedulePossibility of weekend workWHAT WE OFFER:Friendly, young, and intelligent teamCareer growth opportunitiesOfficial employment Motivating salaryHealth insurance after the trial periodCorporate training, entertainment programsIf you want to have what you never had, you have to do what you never did.

Dyninno is a group of companies founded in in San Francisco. It provides products and services in the finance, travel, and entertainment sectors in 50 markets. 3, professionals work in the company around the world. Its offices are located in the USA, UK, Colombia, Latvia, Republic of Moldova, Romania, Egypt, and the Philippines.www.dyninno.com/en/intro/In the Republic of Moldova, a part of Dyninno Group is represented by DataPro, a company specializing in processing, analyzing, and structuring the information of international clients. We use cutting-edge software to streamline our informational flows and to ensure the best performance and quality are delivered.It’s critical for us to provide the client with the best service and support. We are fascinated with technology and with the job we do every day. We build the business, provide career growth opportunities and nurture a corporate culture that helps our people to develop. We are a multinational and multicultural team, united by a common goal. Come and join us!Due to our client’s business expansion, we are currently looking to fill out the Customer Service Specialist position.The Customer Service Specialist is responsible for analyzing, processing, and structuring large sets of data in specialized software, mostly dealing with travel clients' support and assistance.We offer: Motivating income and performance bonuses (base salary $ + unlimited bonus starting from $);  Work schedule 5/2, from 4PM-1AM, 5PM-2AM, 6PM-3AM; Official employment and social benefits; International and multicultural experience; Engagement with an international group of companies with strong values and inclusive corporate culture; Participation in global projects for interested professionals; Career growth and development opportunities; Modern office with all facilities and relaxation areas, located in the heart of Botanica district, Chisinau. Responsibilities: To provide travelers with all necessary information about services, prices, procedures, and discounts; To take inbound customer queries over the phone, or email (refunds, exchanges, additional services, etc.) on a very regular basis; To ensure excellent levels of customer service;  To research information using multiple resources;  To route calls to the appropriate resource; To communicate with other customer service operators (written and by phone); To work closely with support and sales teams;  To request information from the provider or vendor;To follow communication procedures, guidelines, and policies. Requirements: High intermediate or advanced English knowledge (B2-C1); Intermediate to advanced PC knowledge; Responsibility; Analytical thinking; Attention to detail; Stress resistance; Drive for results. Join us on Facebook: https://www.facebook.com/DyninnoMoldovaJoin us on Linkedin: https://www.linkedin.com/company//admin/Join us on Instagram: https://www.instagram.com/dyninno_moldova/?hl=ru

Responsibilities:To provide support to customers via phone, mail, chat; Assisting them with solutions, counseling and offering information about the company’s policy and services provided To ensure a high quality of the service, promoting the company with a positive and friendly attitudeTo collect, store and manage data from both the customer and the company based on the procedures in placeTo respect the company`s rules and regulations regarding the handling of dataRequirements: Very good knowledge of English language- B2/C1 level- both in writing and speakingFriendly attitude and proactively involved in assuring the happiness of the customers.Fast thinker and ability to resolve situations as they come on the spot with focus on attention to detailsBeing comfortable collaborating with the team. Being proactive is a big plus (people skills is also a nice touch)IT skills: Knowledge of IT programs as well as fast fingers for typingPunctuality and attention to detailsPrevious experiences in customer support can be considered a plusWillingness to work in shiftsWillingness to relocate to RomaniaWork Permit necessaryOur offer:Attractive rewards and additional performance based bonusesReferral bonusesAnnual fixed bonusesFull private medical insurance & discounted prices for the dependents of the employeeLunch vouchersChild birth supportVarious career development opportunitiesFree development training, for both personal and professional purposeOnline library access for passionate book readersVarious discounts for gym classes & other recreational activitiesMulticultural and enthusiastic work environmentTickets to well-known festivals in RomaniaAccess to internal events and Feel Good Activities program (Outdoor Adventures, Volunteering, Mind-Expanding Workshops, Themed parties & events)Relocation package:transport to Romania2 weeks accommodation in a local inn,nesting package including: tour of the city (Cluj, Sibiu, Brasov), bank account opening, guidance in finding and renting an apartment, support in obtaining Residential document from the Emigration OfficeRelocation bonus

We are The Customization Group,We are a global leader in mass customization. With facilities in the USA, Poland, and Latvia, our team can manufacture up to , personalized products daily, reaching millions of customers through 20+ of our own online shops and 1,+ external shops. Our diverse team of over professionals from 60 nationalities works together to offer a wide range of high-quality products that bring happiness worldwide. You will fit in here if you are a unique individual with a proactive, self-driven work attitude and a good sense of ownership.We have a brand-new opportunity for a Customer Service Representative (Spanish language). You can put yourself in the customers' shoes and remain helpful, patient, and cheerful. Does that sound good? Then keep reading!  Why You’ll Love Working With Us:Global Perspective: Collaborate with our international teams and expand your horizons.Flexible Working: Tailor your work setting to your personal needs, with options for remote working with Top-notch Home Office Equipment to optimize your work environment.Celebrate Life: Enjoy additional leave for those moments that matter most.Office Perks: Relish a variety of breakfast options and snacks, which are always on us.Dining Delight: Enjoy a monthly meal allowance of € after passing a probation period.Growth and Learning: Acquire valuable insights and skills for a brighter professional future.Team Spirit: Connect and grow with your colleagues at our regular team-building and company events.Your Day-to-day responsibilities:Be the success champion: You efficiently resolve all inbound and outbound support requests following established guidelines. Whether providing support via email, voice chat, or telephone, you'll consistently go above and beyond to ensure our customers receive the timely, high-quality assistance they deserve.But that's not all! Be the Team Player: As a valued team member, you also work closely with management to identify opportunities to improve overall customer satisfaction. By collaborating with your colleagues and leveraging your exceptional communication skills, you'll help us create a more seamless and positive customer experience. Preferrable Background: Proficiency in the Spanish language, as well as fluency in the English language at a B2-C1 level, is required.Promising multitasking abilities to keep up with the pace of our dynamic workplace.The confidence and independence to manage your time effectively while collaborating seamlessly with your colleagues.The ability to work with minimal supervision allowing you to bring your unique talents to the table.Strong computer skills to keep up with our technology and processes.An ability to thrive in a fast-paced environment where challenges are met with a smile and a can-do spirit.Even without every qualification, your unique experiences and skills could make you a great addition to our team, so embrace the opportunities that await you here. Your journey may lead to new skills, relationships, and success. One team. Millions of happy customers worldwide. Join us!https://www.thecustomizationgroup.com/Apply Here - https://careers.thecustomizationgroup.com/jobs/-customer-service-representative-spanish-languageAPPLY HERE

DescriptionParkopedia is the world’s leading connected car services provider used by millions of drivers and organisations such as Apple, Here, TomTom and 20 automotive brands ranging from Audi to Volkswagen. Parkopedia has the mission of providing the best in-car data and transaction services to make mobility ecological, efficient and convenient.We are looking for a Customer Service Manager to support Parkopedia’s B2C customers, and B2B clients.We are part of a global team with this role based in the Chisinau, Moldova office.ResponsibilitiesReply to incoming customer emails and oversee the resolution of customer complaints and escalated issues, ensuring timely solutions.Resolve booking-related queries by liaising with users and partnersEscalate queries to appropriate Data teams or PartnersHandle booking transactionsResolve arising booking/transaction issues that may damage our brand (e.g. Disputes, fraud charges, etc.)Inform relevant departments of any tech/booking-related issuesUpdate the key performance indicators (KPIs) for the customer service team.Analyse customer feedback to identify opportunities for enhancing customer experience and satisfaction.Support Parkopedia's B2B clients with 1st line support triage.Diagnose and resolve technical issues by guiding customers through step-by-step processes, identifying software/hardware problems, and offering effective solutions.Collaborate with higher-level technical support teams to escalate complex issues that require further investigation, ensuring timely resolution for customers.Act as the voice of the customer by relaying feedback, concerns, and trends to relevant departments, contributing to ongoing product improvements.RequirementsYou will haveA minimum of 3 years of experience in a customer service role, preferably in a B2C environment.Strong interpersonal and communication skills, with the ability to address customer concerns effectively.Understanding of customer service best practices and tools.Strong problem-solving skills, focused on customer-centric solutions.Knowledge of data driven technologies, APIs or the Parking Industry a nice to haveAttention to detail, flexibility, initiative and diligenceUpper intermediate or advanced written and verbal communication in English, with German a nice to haveA degree or strong background in Computer Engineering, or a related field preferredBenefitsParkopedia is committed to building a great work environment for all our employees. Here are the benefits that we offer:Unlimited annual leave - yup, time off is as important as time in the office, we all need to unwind and recharge our batteries!Flexible working hoursGenerous hybrid working optionsTraining allowanceAnnual company retreatTime off for volunteeringHealth benefitWe are an equal opportunities employer and believe in the power of a diverse and inclusive team. We welcome applications from everyone, regardless of race, sex, disability, religion/belief, sexual orientation or age.

Are you a skilled communicator with a passion for providing exceptional customer service? If so, we have an exciting opportunity for you!D42.team is a leading provider of Logistics products and services in the US market. We are looking for a dedicated Customer Support IT Operator to join our team and assist our valued customers with their inquiries and concerns.Overview of tasks:Providing IT support to the customers;Answering customer technical questions by providing expert advice, including outbound phone, and email.Work in specialized programmsWhat we expect:High intermediate English level (both written and spoken B2+);Ability to deal with negative responses;Ability to find solutions for prospective clients;Reporting on lead generation activity performance;Professional customer service skills: customer-oriented, passionate about the customer and the customer experience.Mon.-Fri. 15:00-00:00;Work model: remote.We offer:Advanced job opportunities in our international company;The starting salary for this role will be $500 for the first three months, followed by $750 for the second three months. After the initial six months, your salary will range between $1000 and $1200 per month;Positive global working environment;Growth opportunities and development plan.Your work-life balance is essential to us, so we offer flexible working hours and the opportunity to work remotely.

FCM Trading Expo in partnership with Arachas Group (USA) is looking for a Customer Service Representative to join our team. We provide consultancy services to clients in the USA.Responsibilities:Answering calls from clients and providing prompt and professional assistance regarding our insurance products and services.Accurately recording and managing relevant information about clients and their interactions in our system.Collaborating closely with the team in the USA to ensure a satisfactory experience for clients.Requirements:Previous experience in the service field is NOT mandatory.Advanced verbal and written communication skills in English.Knowledge of Microsoft Office applications.Positive attitude, client and solution-oriented, and attention to detail.Work schedule:Monday to Friday, between 5:00 PM - 1:00 AM.Transportation is necessary to commute to our office located at 4 Durlești Street, Chișinău.Our offer:Training and continuous support for your skill development.Competitive salary, growth, and performance-based bonuses.Young team and modern office.If you are a communicative person, customer-oriented, and eager to build a career in the insurance field, we encourage you to apply. Send us your CV with the subject line "HR: Customer Service" to the email address: . If you have any questions, feel free to contact us. N.B. Only selected candidates will be contacted for an interview.

DescriptionParkopedia was founded with the mission of being able to answer any parking question, anywhere in the world. Today, Parkopedia is the world’s leading connected car services provider used by millions of drivers and organisations such as Apple, TomTom and 20 automotive brands ranging from Audi to Volkswagen.We are looking for a Customer Service Manager to support Parkopedia’s B2C customers, and B2B clients.We are part of a global team with this role based in the Chisinau, Moldova office.ResponsibilitiesReply to incoming customer emails and oversee the resolution of customer complaints and escalated issues, ensuring timely solutions.Resolve booking-related queries by liaising with users and partnersEscalate queries to appropriate Data teams or PartnersHandle booking transactionsResolve arising booking/transaction issues that may damage our brand (e.g. Disputes, fraud charges, etc.)Inform relevant departments of any tech/booking-related issuesUpdate the key performance indicators (KPIs) for the customer service team.Analyse customer feedback to identify opportunities for enhancing customer experience and satisfaction.Support Parkopedia's B2B clients with 1st line support triage.RequirementsYou will haveA minimum of 3 years of experience in a customer service role, preferably in a B2C environment.Strong interpersonal and communication skills, with the ability to address customer concerns effectively.Understanding of customer service best practices and tools.Strong problem-solving skills, focused on customer-centric solutions.Knowledge of data driven technologies, APIs or the Parking Industry a nice to haveAttention to detail, flexibility, initiative and diligenceUpper intermediate or advanced written and verbal communication in English, with German a nice to haveA degree or strong background in Computer Engineering, or a related field preferredBenefitsParkopedia is committed to building a great work environment for all our employees. Here are the benefits that we offer:Unlimited annual leave - yup, time off is as important as time in the office, we all need to unwind and recharge our batteries!Flexible working hoursGenerous hybrid working optionsTraining allowanceAnnual company retreatTime off for volunteeringHealth benefitWe are an equal opportunities employer and believe in the power of a diverse and inclusive team. We welcome applications from everyone, regardless of race, sex, disability, religion/belief, sexual orientation or age.

Orange Systems is looking for a new colleague to fill in the position of Customer Service Team Leader to work with our International Partners.As a Customer Service Team Leader, you’ll be responsible to provide a best in class customer experience for residential and business customers and to drive continuous improvement in the team. The role will lead Customer Services Agents who directly engage with company’s customers.what you will be doing:Ensure the Customer Service representatives are meeting and exceeding their daily KPIs and objectivesDealing with customer escalations/ complaintsHiring and training new starters to deliver high class Customer ServiceSetting SMART goals for their team which comply with the company and team’s strategyRegular call listening to ensure calls are being dealt with in a professional and efficient wayPerform appraisals, probation meetings and regular s with the teamMonitoring team time-keeping and behaviorProvide ad-hoc phone support in very busy periodsRallying the team during difficult periods and keeping them engaged in quieter onesRota planning and organising cover for team sickness/ holidayBeing the voice of the customer in the business and driving forward our Customer First company visionwhat we are looking for:Proficiency in English, written and spokenGood computer skills (MS Office): good command of Excel and WordCall centre experience and know what it takes to keep up team motivation and morale even during the busiest of times, whilst ensuring the best possible customer experienceExperience in Contact Centre environmentExperience as a Team Leader preferredPassion for customersOrganizational skillsExperience managing Rota/ ShiftBe open, honest, and transparentExcellent attention to detailLove learning and developing new skillswhat's in it for you:international environment and guaranteed life-work balancea unique learning experience in our companyworking experience with great potential for growthcompetitive salarybenefits and compensations that you can discover on www.orange.md/orangesystemsWe invite you to join Orange for a unique learning and working experience, with great potential for growth in an innovative environment.If you share the same views, please send us your CV today. We will be happy to welcome you into a young and dynamic team!Working for Orange is one of a kind experience. Come check it out!Orange SystemsCalea Iesilor 8, Chişinău, Moldovae-mail: