Обзор статистики зарплат профессии "Helpdesk в Молдавии"

The role involves direct collaboration with clients and team leader, incident manager, developers.It's a great posibility to growth in IT field as QA Engineer, DBA, Devops, PM  AND! you can work remotely, we offer necessary equipment.That role can be named as: Incident Analyst, Technical Support, Tier 2, Technical Specialist Job Requirements Report and prioritize problems found; Solve incidents and perform workarounds;Escalation of risks and issues to the team leader, incident manager, developers; Identifies and assists with planning/execution for Problem Management process improvements;Customer meetings. Essential Experience Experience with technical support OR incident management OR bug process OR troubleshooting; Experience working in client services is welcomed; Ability to investigate incidents, problems in-depth; In-depth knowledge of operating systems, such as Windows and/or Linux, SQL;Communicate effectively in English. What we offer: You will find here not only a challenging and interesting workplace but also rewarding work experience, with competitive compensation and benefits packages;A dynamic and multinational environment with dedicated professionals who are ready to share their knowledge with you; Professional trainings and continuous career growth opportunities;  Competitive salary package and additional Health Insurance;  Flexible work arrangements, no dress-code;  Friendly team who is eager to meet you; Free English classes.  What's next: It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity.In case you will need further information, just send us a message at  and we'll be happy to assist!About us We are a Brazilian company with over 30 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 39 countries, through our 88 offices located throughout the world and we enjoy working for over active clients. While more than of them are multinational corporations, we have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities. Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us!Learn more about us on www.stefanini.com and join us on LinkedIn, Facebook and Instagram where we regularly post insights from our colleagues.[Re]Imagine your career with us! Send your resume to 

Gilat Satellite Networks Technical Support Team is Providing Support and Solutions for Gilat products and services. Technical Support Engineer is responsible for the maintenance, monitoring, configuration, restoration, and analysis of Gilat customer’s network services and infrastructure.ResponsibilitiesPart-time schedule 6-8 hours/day (perfect for students)Provide Level 2 and 3 Technical Support.Detect and triage emerging anomalies and issues on satellite platforms, networking equipment (Cisco, Juniper) and various kinds of servers and operating systems.Provide customer support to Internet Service Providers and Enterprise CustomersInteract with highly qualified Customer Engineering and Support Teams as a vendor Representative, tickets are being handled over Ticketing Systems and not by phone.Ability to gather, organize and analyze large amounts of data, detect relationships and make decisions.Basic QualificationsFluency in English, excellent written and verbal communication (min B2)1+ year of professional experience in a network, IT, or security setting including but not limited to a Network Operation Center (NOC), Security Operation Center (SOC), etc. Preferred Skills and ExperienceAbility to work effectively in a dynamic environment that includes working with changing needs and requirementsExperience in mission-critical operations where outstanding attention to detail is required to ensure successCertifications, Courses (or knowledge) including Cisco, Juniper, CompTIA, LPIC or other industry certificationsNice to have: Experience with troubleshooting complex systems with data analysis.Nice to have: Basic software experience in Python, SQL, Bash, or similar languages.Familiarity with service provider and home networks technologies including but not limited to:                    o  Connectivity (Ethernet, WiFi, IPv4, IPv6)                    o  Switching and Routing                    o  Internet services (DNS, DHCP, NTP, NAT)                    o  Linux Operating SystemsIf you are willing to work in a good International Company and you correspond with the profile, please send a CV to: .Note: Only CVs written in English shall be taken into consideration!

Why join our team? We offer you:Growth opportunities, clear development plan, and an expert mentor to help you get startedFull training and peer-to-peer feedback every step of the wayPerformance-based and yearly bonuses, paid overtime, 100 % salary during illnessPeriodic internal presentations (e.g. technical, business, HR related), or necessary external trainings covered by the companyPossibility of remote workComfortable schedule: you can choose to start at 9:00 or 10:00 (Monday - Friday)Catered lunches, tasty days, big selection of beverages & free breakfastsHalf a day off on your birthdayGYM compensation programRegular team events, corporate traditions (e.g. birthday celebrations, Secret Santa, happy hour and many others)What you’ll do:Investigate and troubleshoot technical issues, diagnose problems, and provide clear explanations and solutions to clients and stakeholders.Collaborate closely with development teams and banks to identify, track, and resolve bugs, ensuring timely delivery of solutions to clients and stakeholders.Regularly monitor your email folder for incoming support-related emails.Promptly address emails to banks, providing assistance or gathering additional information as needed.Actively participate in meetings, discussions, and cross-functional initiatives to improve support processes and enhance customer satisfaction.Proactively monitor and provide regular updates to clients and stakeholders until their issues are successfully resolved.Contribute to the continuous improvement of internal documentation, guides, wiki pages, and procedures to enhance the overall client experience and streamline internal processes.Regularly review and analyze support processes to identify areas for improvement and implement necessary changes.What you need:Excellent written skills in English, with the ability to communicate technical concepts effectively to technical and non-technical clientsExperience with any programming language is a plus or Bachelor of Science in ITStrong problem-solving skills and high attention to detailAbility to manage tasks and tickets based on their priorities and due datesOutstanding team player, comfortable working with diverse specialists, both technical and non-technicalAbility to work independently and stay focused on tasks despite distractions and interruptionsAptitude to balance quality of work with meeting deadlinesCollaborate effectively with other teams and departments across the company to deliver the best service for clientsP.S. Lack of confidence can sometimes hold us back from applying for a job. We'll let you in on a secret: there's no such thing as a 'perfect' candidate. Salt Edge is a place where everyone can grow. Whatever background you bring with you, we encourage you to apply if this is a role that would make you excited to come to work every day.Send your CV in English at [email protected]’re only one email away from building a promising career!

About Us:Optimum Web is a full-cycle custom software development company with a primary focus on delivering end-to-end software development services, that harnesses over 24 years of industry experience. Since our outset we help startups, mid-size and enterprise companies to build robust and reliable software solutions requiring deep expertise with both software architecture, frontend and backend.Job Description:We are seeking a skilled and customer-focused IT Support Engineer to join our dynamic IT team. If you have a passion for solving complex technical issues, excellent communication skills, and a strong background in IT support, we would love to hear from you.ResponsibilitiesAcquire a comprehensive understanding of the product concept and the range of business challenges we address.Manage incoming requests via phone calls and online chat.Daily maintenance of the online knowledge base.Demonstrate strong communication and customer service skills to effectively assist clients and comprehend their needs.Possess an understanding of cybersecurity principles, particularly in relation to data backup and protection against ransomware or data breaches.Requirements:About 2+ years of experience in Technical Support Specialist or IT Customer Support services.Strong communication skills is crucial, with an English proficiency level of C1- C2Proven IT technical knowledge, preferably as a former software engineer, system administrator, or IT tech consultant.Proficiency in various operating systems (Windows, macOS, Linux) since backup solutions often span multiple platforms.Understanding of networking concepts and protocols, as backups often involve data transfer over networks.Genuine interest in the field of technology.Availability to work 8 hours per day (European Time Zone) and the flexibility to work remotely.

A partner of Philip Morris Sales & Marketing is looking for Technical Support Assistant.MAIN RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO:Perform structured & accurate collection and consolidation of data on market, sales and KPIs from internal & external sources;Continuously monitor and ensure the quality of primary data;Introduce the consolidated data in available reporting systems;Provide regular reporting and required analytical inputs on information gathered according to the agreed schedule, standard format and appropriate delivery form to the approved list of users;Handle ad-hoc requests from relevant stakeholders to collect, verify and analyze the data;Identify issues and propose improvements in the current reporting processes, structure, form and delivery as well as analytical methods in order to best serve the business needs.REQUIREMENTS FOR A CANDIDATE:Higher education (University degree in Economics / Business Administration /Statistics/ IT / Applied Sciences);Min 2 years’ experience in sales & performance analysis and reporting (preferred within international organizations).Advanced PC Skills:MS Office with the focus on Excel – working with large data; knowledge of commercial systems and databases;Power BI - data modeling, data analysis, data visualization (Developer - DAX and Power query), Good to know Python,SQL/MySQL, MS Power PlatformExperience with CRM systems is a significant advantage;Good command of English language;Strong analytical and communication skills;Ability to prioritize tasks and understand what resources / functions (departments) have to be involved to deliver the task;Ability to quickly learn new information.WHAT WE OFFER:You will work in truly international environment.You will get unique development opportunities.You will enjoy building your network among highly professional colleagues.You will get competitive level of compensation.

We are looking for Technical Support Specialist who will be involved in delivering outstanding service in a dynamic and fast paced environment, working with the latest technologies. You will be offered to apply to the fullest your understanding customers’ needs and providing valuable support skills.Responsibilitiesend-user support in using, setting up and upgrading customer’s applications;helping clients in identifying and resolving technical issues related to customer’s applications;collaborating with developers in troubleshooting and bug fixing when needed;managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date;maintaining and updating the company website with as little as tech tips and briefs, and as much as fully rounded documents and procedures.Requirementsproven experience in IT customer services and support operation related field, includdding application support management and/or quality assurance;sound understanding of web technologies and software issues to enable discussions with internal and external key stakeholders;strong problem solving and interpersonal skills;excellent written and verbal English.Will be an assetuniversity degree in Computer Science or IT;familiar with front-end development, web design or software development process.What we offerCompetitive salaryClear career prospectsFlexible working hours and remote work opportunitiesProactive team with welcoming atmosphereAdvanced incentive programsCozy office with regular fruits delivery

Are you ready for a fun and rewarding job that utilizes your problem-solving skills in a challenging and fast-paced environment? We are looking for a talented technical support representative to join our dedicated team and provide the exceptional customer service that is the foundation of our company. You will be supporting end users during troubleshooting activities.Job responsibilities:Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation.Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.Install and maintain software, and other equipment to meet client requirements, routinely observe operational performance, and install security patches and updates when necessary.Maintain detailed records of daily interactions with customers, installation activities, reported issues, and completed solutions along with any further actions required of management or repair personnel.Create and implement new processes to improve efficiency and customer satisfaction while reducing costs.Job Skills & Qualifications required:High school diploma and willingness to learn through on-the-job trainingStrong communication skills and ability to remain calm and professional in all circumstancesQuickly identify problems, form solutions, and execute step-by-step troubleshooting proceduresWorking knowledge of PC and Mac operating systems and Microsoft Office ApplicationsIntermediate knowledge of English

Why join our team? We offer you:Growth opportunities, clear development plan, and an expert mentor to help you get startedFull training and peer-to-peer feedback every step of the wayPerformance-based and yearly bonuses, paid overtime, % salary during illnessAdditional health insurancePeriodic internal presentations (e.g. technical, business, HR related), or necessary external trainings covered by the companyPossibility of remote workComfortable schedule: you can choose to start at 9:00 or 10:00 (Monday - Friday)Catered lunches, tasty days, big selection of beverages & free breakfastsHalf a day off on your birthdayGym compensation programBudget for language coursesRegular team events, corporate traditions (e.g. birthday celebrations, Secret Santa, happy hour and many others)What you’ll do:Communicate with customers (e.g., by email, via ticket system)Use available resources (technical documentation, manuals, wikis, etc.) to investigate problemsSupport onboarding process for new clientsLive monitoringTesting client capabilitiesIssues triage facilitator, prioritize and escalate issues to the development teamContribute to improving internal documentation and proceduresWhat you need:Technical background (scripting, knowledge http protocols, knowledge of an OOP language)Previous experience in a Technical Support roleExcellent written communication in EnglishHigh communication skillsGreat problem-solving skills and high attention to detailThe ability to prioritize, be organized and meet deadlinesTo be a great teammate and feel comfortable interacting with diverse specialistsP.S. Lack of confidence can sometimes hold us back from applying for a job. We'll let you in on a secret: there's no such thing as a 'perfect' candidate. Salt Edge is a place where everyone can grow. Whatever background you bring with you, we encourage you to apply if this is a role that would make you excited to come to work every day.

About Us:Optimum Web is a full-cycle custom software development company with a primary focus on delivering end-to-end software development services, that harnesses over 24 years of industry experience. Since our outset we help startups, mid-size and enterprise companies to build robust and reliable software solutions requiring deep expertise with both software architecture, frontend and backend.Job description:This is a full-time hybrid role for a SAP Technical support/Pre-sales Consultant. Our client is a dynamic and innovative provider of custom solutions designed to enhance and optimize SAP systems with supply chain optimization, forecasting, operations, inventory controlling and is seeking a talented SAP Pre-Sales Consultant to join their team and play a pivotal role in showcasing our cutting-edge solution to potential clients.Client’s company is based in the Netherlands.Responsibilities:Conduct product demonstrations and presentations to prospective customers, illustrating the capabilities and benefits of the SAP solution.Collaborate with the sales team to understand customer requirements and tailor presentations to address client needs effectively.Provide expert guidance on SAP best practices and recommend solutions that align with customer objectives.Configure and customize the solution to demonstrate its full potential, ensuring a clear understanding of its features and functionalities.Act as a technical liaison between the customer and internal teams, conveying customer feedback and requirements for continuous improvement.Stay abreast of the latest SAP technologies, industry trends, and competitive landscape to provide informed insights to both internal and external stakeholders.Assist in the development of sales collateral, including presentations, case studies, and technical documentation.Participate in industry events, webinars, and conferences to promote our SAP solution.Qualifications:Bachelor's or Master's degree in Computer Science, Information Technology, Business Administration, or a related field.Years of experience working with SAP systems, including hands-on experience in implementation and configuration.Strong communication skills is crucial, with an English proficiency level of C1-C2.Proven experience in a pre-sales or customer-facing role within the SAP ecosystem.Strong technical skills in SAP modules or technologies.Excellent communication and presentation skills with the ability to convey complex technical information to diverse audiences.Customer-centric mindset with the ability to understand and address customer needs effectively.Demonstrated problem-solving and analytical skills.Ability to collaborate effectively with internal teams and adapt to evolving business requirements.Why You'll Find Value in Joining Us:Strong cultural values: Teamwork, Fairness, Respect, Freedom and ResponsibilityGood salaryTransparent pay structure: we maintain clear communication about how salaries are structured and determined, ensuring you always understand and appreciate the value of your compensation.Very nice work environmentComprehensive Benefits: Access medical insurance, social benefits, and more.Holidays: we offer a comprehensive vacation package to ensure you have plenty of time to relax and rejuvenate.Opportunities for growth within the company and train on different technologies.Flexibility: we understand the importance of work-life balance. Take advantage of flexible scheduling options that let you work the way you want, including remote work options.

An international digital marketing group is hiring in Moldova. We have developed a number of successful projects in the digital advertising & online gaming industries and are looking to grow our operation in Moldova.We are looking to complete our team with a Technical Support Specialist (Junior - Middle)The ideal candidate has:Knowledge about frontend / wordpress / how to build a websiteSome experience in manual testing or other technical rolesPractical skills working with database, CRM system, other relevant toolsAttention to detailsExcel skillsMedium EnglishResponsibilities will include:Working with CRM and other internal toolsUpdates excel files and other platformsDocuments and evaluates test resultsDetects, logs, and reports program bugs (writes documentation)Tracks defects and helps troubleshoot errorsReviews test procedures Partners with engineers and marketing department to solve technical issuesPerks include:learn from the best (really!)very competitive salaryopportunity to travel to relevant conferenceswork with a very experienced team towards achieving globally-recognized successcentrally-located renovated office with all the perks (coffee, cookies, company-sponsored lunch etc.)This is a great opportunity to join a funded & fast-growing startup run by experienced entrepreneurs.Email us your CV and a few words describing your current status (freelancing, full time employment etc.) the email: [email protected] aim is to get back to all candidates within 1 week.