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Field Assistant (Cash and Voucher) – Moldova
, Chișinău
World Vision International is a Christian relief, development and advocacy organization dedicated to working with children, families and their communities worldwide to reach their full potential by tackling the causes of poverty and injustice. World Vision - Moldova Office is looking for a highly qualified and motivated person for the position of Field Assistant (Cash and Voucher) – Moldova.JOB PURPOSEWorld Vision is looking for a passionate, organized, creative and proactive Filed Assistant (reporting) to join our team.The Field assistant will be responsible leading the field-based Information Management and Reporting systems, databases, tools and products. She/he ensures that the relevant operational and contextual information from internal and external sources are corrected, centralized, analyzed, submitted/distributed in a timely manager to the relevant stakeholders. She/he will equip the team in making timely, evidence-based decisions as well as support multiple other departments in the tracking, monitoring, and reporting of 5W impact data of interconnected humanitarian responses in Moldova. The position demands strong experience in data management computer skills, regular consultation with and reporting to other departments in the response office, especially operational and technical sector specialists. Strong candidates for this position can focus on consuming the multitude of incoming information in a humanitarian context – analyzing this data, synthesizing and reporting it in a usable format for response leadership.  Field assistant must be ensuring compliance to Donors and World Vision requirements /guidelines and uphold commitment to beneficiary data, entitlement and safeguarding and should communicate World Vision’s ethos and demonstrate a quality of spiritual life that is an example to others. MAJOR RESPONSIBILITIESInformation Management and Knowledge Management1- Maintain an organized and chronological information management system, which is easy to access at any time according to the country retention policy 2- Field visits (as needed) to assist in documentation and accountability3- Design and implement the Office Information Management structure for internal and external information sharing within the humanitarian and wider community 4- Develop a clear information management and reporting flow chart and schedule for WV staff, especially with operations and sector teams5- If required, maintain a comprehensive commodity tracking system as to ensure that all commodities (cash, voucher, food & NFIs, and other services) are properly distributed and accounted for to WV Partnership and donor standards6- Supporting the team in LMMS pilotReporting and Data Analytics1- Preparation of inputs for and sharing of Situation Reports (Sit Reps), UNHCR Inter-Agency regular reports as needed or required by the internal and external stakeholders2- Ensure that the required periodic reports are accurate, complete, and submitted on time to the relevant consumers3- Liaise with Field Office’s (FO) Program officers, Finance team, GAM, for timely, precise, and complete reports of high data quality 4- Monitor monthly status of reports by grants/project and coordinate to operations if reports are not submitted on a timely manner or under/over performing5- Support in developing reporting templates for partners, or reports for the response and ensuring that data are up to date6- When requested, compile and analyze internal and external data to support the development of the strategy in a humanitarian response 7- Incorporate privacy protection of beneficiary information in line with WV or donor data protection policies & proceduresCoordination, Collaboration and Compliance1- Actively participate in the Information Management working groups wherever it is 2- Active member of the HIRO Community of Competence (COC)/ Information Management working group and active in a country of operation or in the response3- Coordinate with the project manager and the finance department on financial reporting 4- Share information (including analysis) with internal and external stakeholders on a regular basis to meet their information requirements5- Implement training on forms and systems for field-staff to ensure adherence to WVI’s standards in Aid Delivery Management and Reporting and have adequate Information Management systems coverage6- Ensure that all commodity losses and claims procedures comply with the World Vision Partnership and donor requirementsCapacity Development:Work closely with the team leader to discuss capacity-building opportunities and put a capacity building plan to ensure competency levels which allow the team to do their work accordingly.REQUIRED KNOWLEDGE, SKILLS & QUALIFICATIONSRequired Professional Experience1. The holder of this position must have a minimum of university degree in Information Systems, Mathematics, Statistics, Economics, Development Studies, International Relations, Communications or any other related course2. Strong knowledge of at two or more tabular data visualization / dashboard software, e.g. Tableau, R, PowerBI;3. Strong data analysis skills and advance excel skills, PowerPivot, PowerBI, and other database related platform;4. Proficiency in Microsoft SharePoint, Teams and knowledgably in Box, IBM Lotus Notes, Outlook;5.    Knowledge in food assistance, cash and voucher programming, emergency response, development and NGO operations6. Must have familiarity with humanitarian quality assurance mechanisms including Sphere, Red Cross Code of Conduct, Humanitarian Accountability Partnership, Do No Harm, People in Aid Code of Good Practice7. Solid networking skills – able to set up, secure, and administer wireless ad-hoc peer-to-peer networks;8. With proven experience in translating client information management needs into efficient and relevant information management, information knowledge, and communications structures9. Organizational skills, flexibility, and calm under pressure.10. Good team worker able to work closely with other teams and use own initiative.11. Fluency in local language Romania and in Additional to English.12. Presence according to WVI P&C policy.Required Education, training, license, registration, and certification1. The holder of this position must have a minimum of university degree in Information Systems, Mathematics, Statistics, Economics, Development Studies, International Relations, Communications or any other related course2. Previous work in humanitarian filed, other UN agencies or INGO, preferable in data management, Cash & Vouchers etc.Preferred Knowledge and Qualifications1. Good written and oral communication skills; ability to consolidate information into visual presentations (factsheets, charts, graphs, tables); strong communication skills to interact with all levels of staff, management and ability to influence stakeholders2. Must have strong analytical, problem solving, and organizational skills; with an attention to detail and the ability to effectively present concepts to lay users in various settings and through various means (verbal and written)3. Requires a good understanding of the project life cycle with emphasis on analysis, user requirements, and gap analysis etc.4. Must be able to work effectively with a diverse team; has the ability to learn, analyze and be quality-oriented5. Requires the ability to work under pressure and multitask6. Must be service-oriented and comfortable supporting end-usersTRAVEL AND/OR WORK ENVIRONMENT REQUIREMENTUp to 20 Per Cent domestic travel.Applicant Types Accepted:Local Applicants OnlyOnly short listed candidates will be contactedMode of Application:If you are interested in this position, to apply, please register at: https://worldvision.wd1.myworkdayjobs.com/en-US/WorldVisionInternational/details/Field-Assistant--Cash-and-Voucher----Moldova_R?locations=bbba76fbeab9cecNo information inquiries will be handled over the phone. Only short listed candidates will be notified for the interview. The deadline for application is 15 April .As a Child focused organization, World Vision is committed to the protection of children and does not employ staff whose background is not suitable for working with children. All employment is conditioned upon the successful completion of all applicable background checks
Claims & accidents manager
CRC Transport, Кишинев
Claims & Accidents ManagerIf you are a professional, dynamic and experienced in cargo claims & accident management, then CRC Transport, a leader in Logistics in the USA, is welcoming you to join our innovative team.Key Responsibilities:Claims & Accidents Processing: Manage end-to-end cargo & accidents claims processes efficiently, ensuring timely and accurate resolution.Risk Management: Identify potential risks and implement proactive measures to minimize claims occurrences.Team Collaboration: Work collaboratively with cross-functional teams to address claims-related issues and implement preventive measures.Documentation Management: Oversee the organization of claims & accidents related documents, maintaining accuracy and compliance.Client Communication: Interact with clients, providing updates on claim status, addressing concerns, and maintaining positive client relationships.Collaboration with Legal Teams: Work closely with legal teams to ensure compliance with legal requirements and regulations. Assist in the preparation of documentation for legal proceedings, if necessary.Continuous Improvement: Contribute to the development and implementation of improvements in claims management processes and workflows.Team Training: Develop and conduct training programs for internal teams to enhance awareness of safety protocols, incident reporting procedures, and the importance of accurate documentation.Qualifications:Proven Experience & Leadership: Significant experience in cargo claims & accidents management within the logistics industry.Analytical Skills: Strong analytical and problem-solving abilities to handle complex claims scenarios.Communication Skills: Excellent communication skills to interact effectively with internal teams and external clients.Tech-Savvy: Comfortable working with modern technology (Computers, smartphones, software applications & various digital toolsAdaptability: Ability to adapt to changing industry dynamics and contribute to innovative solutionsReady to elevate your career with CRC Transport and Become a part of our journey to reshape the future of logistics by contributing your expertise to the realm of cargo claims & accidents management!? Submit your CV to our HR department at . In case you have any questions regarding the exclusive vacancy, the HR Department will be more than happy to answer any inquiries that you might have.
Claims & accidents manager
CRC Transport, Кишинев
If you are a professional, dynamic and experienced in cargo claims & accident management, then CRC Transport, a leader in Logistics in the USA, is welcoming you to join our innovative team.Key Responsibilities:Claims & Accidents Processing: Manage end-to-end cargo & accidents claims processes efficiently, ensuring timely and accurate resolution.Risk Management: Identify potential risks and implement proactive measures to minimize claims occurrences.Team Collaboration: Work collaboratively with cross-functional teams to address claims-related issues and implement preventive measures.Documentation Management: Oversee the organization of claims & accidents related documents, maintaining accuracy and compliance.Client Communication: Interact with clients, providing updates on claim status, addressing concerns, and maintaining positive client relationships.Collaboration with Legal Teams: Work closely with legal teams to ensure compliance with legal requirements and regulations. Assist in the preparation of documentation for legal proceedings, if necessary.Continuous Improvement: Contribute to the development and implementation of improvements in claims management processes and workflows.Team Training: Develop and conduct training programs for internal teams to enhance awareness of safety protocols, incident reporting procedures, and the importance of accurate documentation.Qualifications:Proven Experience & Leadership: Significant experience in cargo claims & accidents management within the logistics industry.Analytical Skills: Strong analytical and problem-solving abilities to handle complex claims scenarios.Communication Skills: Excellent communication skills to interact effectively with internal teams and external clients.Tech-Savvy: Comfortable working with modern technology (Computers, smartphones, software applications & various digital toolsAdaptability: Ability to adapt to changing industry dynamics and contribute to innovative solutionsReady to elevate your career with CRC Transport and Become a part of our journey to reshape the future of logistics by contributing your expertise to the realm of cargo claims & accidents management!?Submit your CV to our HR department at . In case you have any questions regarding the exclusive vacancy, the HR Department will be more than happy to answer any inquiries that you might have.
Менеджер отдела урегулирования убытков
, Chișinău
Обязанности:прием заявлений, открытие дел об убытках и их ввод в систему RCAdata и в программу 1C;проведение осмотра транспортных средств и оценка ущерба;поиск решений по устранению ущерба;проверка документов о проведении ремонтных работ;принятие решения и доведение его до сведения сторон, понесших ущерб;составление мирового соглашения между сторонами;ведение переписки с лицами, причастными к рассматриваемым делам;сбор накладных, подтверждающих проведение работ в специализированных мастерских.Требования:наличие знаний в области информационных технологий и технического образования.Просим тех, кого заинтересовало это предложение, отправить резюме на адрес электронной почты: .
Customer Service Representative (Advanced English)
U Trust Insurance Agency, Кишинев
About Us:U Trust Insurance Agency LLC is a leading trucking insurance agency serving clients across 27 states. With a strong commitment to excellence and customer satisfaction, we have built a reputation for providing top-notch insurance solutions and exceptional service.Position Overview:As a Customer Service Representative, you will play a vital role in delivering outstanding service and support to our valued clients. Your exceptional communication skills, attention to detail, and genuine desire to help others will be essential in ensuring our clients' needs are met efficiently and effectively. This position offers the opportunity to work in a dynamic and friendly environment, interacting with clients and colleagues alike.Responsibilities:Respond promptly to client inquiries and requests received via phone or email.Forward inquiries to the appropriate department when necessary, ensuring timely and accurate resolution.Issue certificates of insurance and verify coverage as needed.Provide accurate information regarding insurance products, coverage options, and policy details.Assist clients with policy renewals, updates, and changes.Process insurance applications, claims, and payments efficiently and accurately.Investigate and resolve customer complaints and concerns with empathy and professionalism.Handle administrative tasks and documentation related to customer interactions.Requirements:High school diploma or equivalent (Bachelor's degree preferred).Proven customer service experience in a similar role (insurance industry experience is a plus).Excellent communication skills, both verbal and written.Proficiency in Russian or Ukrainian language is required, as this position involves interacting with clients who speak these languages.Strong problem-solving abilities and attention to detail.Familiarity and experience with Zendesk, Office , and Insurance CRMs is preferred.Ability to multitask and prioritize tasks effectively.Proficiency in using computer systems and software for data entry and customer interactions.Friendly, positive, and professional demeanor.Career Growth:At U Trust Insurance Agency LLC, we believe in nurturing the potential of our employees. This position offers the opportunity for career growth, with potential pathways to managerial roles or becoming a head of the department. We provide support and resources for your professional development, including corporate education programs from various vendors to help you achieve your career goals.Schedule:The work schedule for this position is Monday to Friday, from 7 am to 3 pm (EST)/ 11 am to 7 pm (EST) or 14:00 — 22:00 / 18:00 — 02:00 (local time).Benefits:Competitive salary commensurate with experience.Paid time off and holidays.Ongoing training and career development opportunities.Trial Period:The selected candidate will undergo a trial period of 2 months. During this time, we will assess your performance and suitability for the role.How to Apply:If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you. While experience with Zendesk, Office , and Insurance CRMs is preferred, we are open to reviewing applications from all candidates who believe they have the skills and qualifications for this position.Please submit your resume and a cover letter detailing your relevant experience for the above-mentioned position.Note: We appreciate all applications, and we will thoroughly review each one to identify the best fit for the position. Only shortlisted candidates will be contacted for further steps in the hiring process.