Обзор статистики зарплат профессии "Helpdesk в Молдавии"

Gilat Satellite Networks Technical Support Team is Providing Support and Solutions for Gilat products and services. Technical Support Engineer is responsible for the maintenance, monitoring, configuration, restoration, and analysis of Gilat customer’s network services and infrastructure.ResponsibilitiesProvide Level 2 and 3 Technical Support.Detect and triage emerging anomalies and issues on satellite platforms, networking equipment (Cisco, Juniper) and various kinds of servers and operating systems.Provide customer support to Internet Service Providers and Enterprise CustomersInteract with highly qualified Customer Engineering and Support Teams as a vendor Representative, tickets are being handled over Ticketing Systems and not by phone.Ability to gather, organize and analyze large amounts of data, detect relationships and make decisions.Basic QualificationsFluency in English, excellent written and verbal communication (min B2)1+ year of professional experience in a network, IT, or security setting including but not limited to a Network Operation Center (NOC), Security Operation Center (SOC), etc. Preferred Skills and ExperienceAbility to work effectively in a dynamic environment that includes working with changing needs and requirementsExperience in mission-critical operations where outstanding attention to detail is required to ensure successCertifications, Courses (or knowledge) including Cisco, Juniper, CompTIA, LPIC or other industry certificationsNice to have: Experience with troubleshooting complex systems with data analysis.Nice to have: Basic software experience in Python, SQL, Bash, or similar languages.Familiarity with service provider and home networks technologies including but not limited to:                    o  Connectivity (Ethernet, WiFi, IPv4, IPv6)                    o  Switching and Routing                    o  Internet services (DNS, DHCP, NTP, NAT)                    o  Linux Operating SystemsWe offer you:An exciting job opportunity in a fast-moving and fascinating industry with a unique learning experience in our companyProfessional Trainings: online, external, certificationsEnglish classesA competitive salary and bonuses systemOffice in the center of Chisinau (Skytower Business Center)Daily refreshments, fruits, sweets, nutsEvery Thursday tasty lunch with the companyLunch compensation Private Medical insurance inclusive dental and oculistIf you are willing to work in a good International Company and you correspond with the profile, please send a CV to: .Note: Only CVs written in English shall be taken into consideration!

An international digital marketing group is hiring in Moldova. We have developed a number of successful projects in the digital advertising & online gaming industries and are looking to grow our operation in Moldova.We are looking to complete our team with a Technical Support Specialist (Junior - Middle)The ideal candidate has:Knowledge about SEO / frontend / wordpress / how to build a websiteExperience working with VPN, Proxy ServersSome experience in manual testing or other technical rolesAttention to detailsExcel skillsMedium EnglishResponsibilities will include:Working with CRM and other internal toolsUpdates excel files and other platformsDocuments and evaluates test resultsTracks defects and helps troubleshoot errorsReviews test procedures Partners with engineers and marketing department to solve technical issuesPerks include:learn from the best (really!)very competitive salaryopportunity to travel to relevant conferenceswork with a very experienced team towards achieving globally-recognized successcentrally-located renovated office with all the perks (coffee, cookies, company-sponsored lunch etc.)This is a great opportunity to join a funded & fast-growing startup run by experienced entrepreneurs. Email us your CV and a few words describing your current status (freelancing, full time employment etc.) the email: . Our aim is to get back to all candidates within 1 week.Email:

The role involves direct collaboration with clients and team leader, incident manager, developers.It's a great posibility to growth in IT field as QA Engineer, DBA, Devops, PM  AND! you can work remotely, we offer necessary equipment.That role can be named as: Incident Analyst, Technical Support, Tier 2, Technical Specialist Job Requirements Report and prioritize problems found; Solve incidents and perform workarounds;Escalation of risks and issues to the team leader, incident manager, developers; Identifies and assists with planning/execution for Problem Management process improvements;Customer meetings. Essential Experience Experience with technical support OR incident management OR bug process OR troubleshooting; Experience working in client services is welcomed; Ability to investigate incidents, problems in-depth; In-depth knowledge of operating systems, such as Windows and/or Linux, SQL;Communicate effectively in English. What we offer: You will find here not only a challenging and interesting workplace but also rewarding work experience, with competitive compensation and benefits packages;A dynamic and multinational environment with dedicated professionals who are ready to share their knowledge with you; Professional trainings and continuous career growth opportunities;  Competitive salary package and additional Health Insurance;  Flexible work arrangements, no dress-code;  Friendly team who is eager to meet you; Free English classes.  What's next: It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity.In case you will need further information, just send us a message at  and we'll be happy to assist!About us We are a Brazilian company with over 30 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 39 countries, through our 88 offices located throughout the world and we enjoy working for over active clients. While more than of them are multinational corporations, we have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities. Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us!Learn more about us on www.stefanini.com and join us on LinkedIn, Facebook and Instagram where we regularly post insights from our colleagues.[Re]Imagine your career with us! Send your resume to 

Gilat Satellite Networks Technical Support Team is Providing Support and Solutions for Gilat products and services. Technical Support Engineer is responsible for the maintenance, monitoring, configuration, restoration, and analysis of Gilat customer’s network services and infrastructure.ResponsibilitiesPart-time schedule 6-8 hours/day (perfect for students)Provide Level 2 and 3 Technical Support.Detect and triage emerging anomalies and issues on satellite platforms, networking equipment (Cisco, Juniper) and various kinds of servers and operating systems.Provide customer support to Internet Service Providers and Enterprise CustomersInteract with highly qualified Customer Engineering and Support Teams as a vendor Representative, tickets are being handled over Ticketing Systems and not by phone.Ability to gather, organize and analyze large amounts of data, detect relationships and make decisions.Basic QualificationsFluency in English, excellent written and verbal communication (min B2)1+ year of professional experience in a network, IT, or security setting including but not limited to a Network Operation Center (NOC), Security Operation Center (SOC), etc. Preferred Skills and ExperienceAbility to work effectively in a dynamic environment that includes working with changing needs and requirementsExperience in mission-critical operations where outstanding attention to detail is required to ensure successCertifications, Courses (or knowledge) including Cisco, Juniper, CompTIA, LPIC or other industry certificationsNice to have: Experience with troubleshooting complex systems with data analysis.Nice to have: Basic software experience in Python, SQL, Bash, or similar languages.Familiarity with service provider and home networks technologies including but not limited to:                    o  Connectivity (Ethernet, WiFi, IPv4, IPv6)                    o  Switching and Routing                    o  Internet services (DNS, DHCP, NTP, NAT)                    o  Linux Operating SystemsIf you are willing to work in a good International Company and you correspond with the profile, please send a CV to: .Note: Only CVs written in English shall be taken into consideration!

We are seeking a dedicated and knowledgeable Technical Support Engineerto join our team. The Technical Support Engineer will play a critical role in assisting our customers with technical issues, troubleshooting networking and interconnectivity problems, and collaborating with our engineering and marketing departments to resolve technical issues.Key Responsibilities:Working with the customer's business, troubleshooting networking and interconnectivity problems,Working with CRM and other internal toolsUpdates Excel files and other platformsDocuments and evaluates test resultsTracks defects and helps troubleshoot errorsReviews test proceduresPartners with engineers and marketing departments to solve technical issues.Qualifications:Good understanding of the Linux operating systemStrong troubleshooting and resolution skillsUnderstanding of programming fundamentals, including variables, functions, loops, conditions, and handling JSON dataStong knowledge of how websites function, including understanding HTML components and the structure of HTML tablesFluency in English, both written and verbal (minimum B1 level)Minimum of 1 year of professional experience in a network, IT, or security settingExcellent customer service and communication skillsAbility to work independently and collaboratively in a fast-paced environmentStrong attention to detail and organizational skillsBenefits:IT park members (official employment, 28 calendar days of vacation, paid sick leave)Corporate teambuilding abroadOffice location in the center of Chisinau, ensuring easy accessibilityHybrid workplace type, offering flexibility in remote and in-office work arrangementsAccess to online courses to enhance professional developmentSnacks and drinks provided in the office for a comfortable work environmentGym membership reimbursement to support a healthy and active lifestyleJoin our team and contribute to delivering exceptional technical support to our customers. This is an exciting opportunity to grow your skills, work on challenging technical issues, and make a significant impact in a collaborative and dynamic environment.E-mail:

Why join our team? We offer you:Growth opportunities, clear development plan, and an expert mentor to help you get startedFull training and peer-to-peer feedback every step of the wayPerformance-based and yearly bonuses, paid overtime, 100 % salary during illnessPeriodic internal presentations (e.g. technical, business, HR related), or necessary external trainings covered by the companyPossibility of remote workComfortable schedule: you can choose to start at 9:00 or 10:00 (Monday - Friday)Catered lunches, tasty days, big selection of beverages & free breakfastsHalf a day off on your birthdayGYM compensation programRegular team events, corporate traditions (e.g. birthday celebrations, Secret Santa, happy hour and many others)What you’ll do:Investigate and troubleshoot technical issues, diagnose problems, and provide clear explanations and solutions to clients and stakeholders.Collaborate closely with development teams and banks to identify, track, and resolve bugs, ensuring timely delivery of solutions to clients and stakeholders.Regularly monitor your email folder for incoming support-related emails.Promptly address emails to banks, providing assistance or gathering additional information as needed.Actively participate in meetings, discussions, and cross-functional initiatives to improve support processes and enhance customer satisfaction.Proactively monitor and provide regular updates to clients and stakeholders until their issues are successfully resolved.Contribute to the continuous improvement of internal documentation, guides, wiki pages, and procedures to enhance the overall client experience and streamline internal processes.Regularly review and analyze support processes to identify areas for improvement and implement necessary changes.What you need:Excellent written skills in English, with the ability to communicate technical concepts effectively to technical and non-technical clientsExperience with any programming language is a plus or Bachelor of Science in ITStrong problem-solving skills and high attention to detailAbility to manage tasks and tickets based on their priorities and due datesOutstanding team player, comfortable working with diverse specialists, both technical and non-technicalAbility to work independently and stay focused on tasks despite distractions and interruptionsAptitude to balance quality of work with meeting deadlinesCollaborate effectively with other teams and departments across the company to deliver the best service for clientsP.S. Lack of confidence can sometimes hold us back from applying for a job. We'll let you in on a secret: there's no such thing as a 'perfect' candidate. Salt Edge is a place where everyone can grow. Whatever background you bring with you, we encourage you to apply if this is a role that would make you excited to come to work every day.Send your CV in English at [email protected]’re only one email away from building a promising career!

About Us:Optimum Web is a full-cycle custom software development company with a primary focus on delivering end-to-end software development services, that harnesses over 24 years of industry experience. Since our outset we help startups, mid-size and enterprise companies to build robust and reliable software solutions requiring deep expertise with both software architecture, frontend and backend.Job Description:We are seeking a skilled and customer-focused IT Support Engineer to join our dynamic IT team. If you have a passion for solving complex technical issues, excellent communication skills, and a strong background in IT support, we would love to hear from you.ResponsibilitiesAcquire a comprehensive understanding of the product concept and the range of business challenges we address.Manage incoming requests via phone calls and online chat.Daily maintenance of the online knowledge base.Demonstrate strong communication and customer service skills to effectively assist clients and comprehend their needs.Possess an understanding of cybersecurity principles, particularly in relation to data backup and protection against ransomware or data breaches.Requirements:About 2+ years of experience in Technical Support Specialist or IT Customer Support services.Strong communication skills is crucial, with an English proficiency level of C1- C2Proven IT technical knowledge, preferably as a former software engineer, system administrator, or IT tech consultant.Proficiency in various operating systems (Windows, macOS, Linux) since backup solutions often span multiple platforms.Understanding of networking concepts and protocols, as backups often involve data transfer over networks.Genuine interest in the field of technology.Availability to work 8 hours per day (European Time Zone) and the flexibility to work remotely.

We are looking for Technical Support Specialist who will be involved in delivering outstanding service in a dynamic and fast paced environment, working with the latest technologies. You will be offered to apply to the fullest your understanding customers’ needs and providing valuable support skills.Responsibilitiesend-user support in using, setting up and upgrading customer’s applications;helping clients in identifying and resolving technical issues related to customer’s applications;collaborating with developers in troubleshooting and bug fixing when needed;managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date;maintaining and updating the company website with as little as tech tips and briefs, and as much as fully rounded documents and procedures.Requirementsproven experience in IT customer services and support operation related field, includdding application support management and/or quality assurance;sound understanding of web technologies and software issues to enable discussions with internal and external key stakeholders;strong problem solving and interpersonal skills;excellent written and verbal English.Will be an assetuniversity degree in Computer Science or IT;familiar with front-end development, web design or software development process.What we offerCompetitive salaryClear career prospectsFlexible working hours and remote work opportunitiesProactive team with welcoming atmosphereAdvanced incentive programsCozy office with regular fruits delivery

Why join our team? We offer you:Growth opportunities, clear development plan, and an expert mentor to help you get startedFull training and peer-to-peer feedback every step of the wayPerformance-based and yearly bonuses, paid overtime, % salary during illnessAdditional health insurancePeriodic internal presentations (e.g. technical, business, HR related), or necessary external trainings covered by the companyPossibility of remote workComfortable schedule: you can choose to start at 9:00 or 10:00 (Monday - Friday)Catered lunches, tasty days, big selection of beverages & free breakfastsHalf a day off on your birthdayGym compensation programBudget for language coursesRegular team events, corporate traditions (e.g. birthday celebrations, Secret Santa, happy hour and many others)What you’ll do:Communicate with customers (e.g., by email, via ticket system)Use available resources (technical documentation, manuals, wikis, etc.) to investigate problemsSupport onboarding process for new clientsLive monitoringTesting client capabilitiesIssues triage facilitator, prioritize and escalate issues to the development teamContribute to improving internal documentation and proceduresWhat you need:Technical background (scripting, knowledge http protocols, knowledge of an OOP language)Previous experience in a Technical Support roleExcellent written communication in EnglishHigh communication skillsGreat problem-solving skills and high attention to detailThe ability to prioritize, be organized and meet deadlinesTo be a great teammate and feel comfortable interacting with diverse specialistsP.S. Lack of confidence can sometimes hold us back from applying for a job. We'll let you in on a secret: there's no such thing as a 'perfect' candidate. Salt Edge is a place where everyone can grow. Whatever background you bring with you, we encourage you to apply if this is a role that would make you excited to come to work every day.

An international digital marketing group is hiring in Moldova. We have developed a number of successful projects in the digital advertising & online gaming industries and are looking to grow our operation in Moldova.We are looking to complete our team with a Technical Support Specialist (Junior - Middle)The ideal candidate has:Knowledge about frontend / wordpress / how to build a websiteSome experience in manual testing or other technical rolesPractical skills working with database, CRM system, other relevant toolsAttention to detailsExcel skillsMedium EnglishResponsibilities will include:Working with CRM and other internal toolsUpdates excel files and other platformsDocuments and evaluates test resultsDetects, logs, and reports program bugs (writes documentation)Tracks defects and helps troubleshoot errorsReviews test procedures Partners with engineers and marketing department to solve technical issuesPerks include:learn from the best (really!)very competitive salaryopportunity to travel to relevant conferenceswork with a very experienced team towards achieving globally-recognized successcentrally-located renovated office with all the perks (coffee, cookies, company-sponsored lunch etc.)This is a great opportunity to join a funded & fast-growing startup run by experienced entrepreneurs.Email us your CV and a few words describing your current status (freelancing, full time employment etc.) the email: [email protected] aim is to get back to all candidates within 1 week.